Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order ships.

National (Belgium) shipping rates and estimates

For Calculated Shipping Rates: The shipping costs for your order will be calculated and displayed at checkout.

Shipping options Delivery time Price
Bpost @home (tracking code) 2 to 3 working days € 6.36
Bpost @home (tracking + signature) 2 to 3 working days € 6.84
DPD Home (tracking + insurance) 2 to 3 working days € 7.07


International shipping

We offer international delivery to some countries in Europe.

The shipping charges for your order will be calculated and displayed at checkout.


Shipping options

Delivery time

Price

Australia DPD Home (tracking + insurance)

4 to 10 working days

17.67€

Australia bpack World Business (tracking)

4 to 10 working days

22.47€

Austria DPD Home (tracking + insurance)

2 to 5 working days

17.67€

Austria bpack World Business (tracking)

2 to 5 working days

22.47€

Denmark DPD Home (tracking + insurance)

2 to 5 working days

18.88€

Denmark bpack World Business (tracking)

2 to 5 working days

24.32€

Europe (tracking + insurance)

2 to 5 working days

17€

France DPD Home (tracking + insurance)

2 to 5 working days

13.80€

France bpack World Business (tracking)

2 to 5 working days

14.46€

Germany DPD Home (tracking + insurance)

2 to 5 working days

10.72€

Germany bpack World Business (tracking)

2 to 5 working days

10.35€

Grouped countries1 bpack World Business (tracking)

4 to 10 working days

32.91€

Italy DPD Home (tracking + insurance)

2 to 5 working days

20.15€

Italy bpack World Business (tracking)

2 to 5 working days

23.66€

Luxembourg DPD Home (tracking + insurance)

2 to 5 working days

11.37€

Luxembourg bpack World Business (tracking)

2 to 5 working days

9.98€

1Grouped countries: Albania, Andorra, Belarus, Bosnia & Herzegovina, Croatia, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Svalbard & Jan Mayen, Switzerland, Ukraine, Mexico  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Keyser Soze sprl is not responsible for these costs if they are applied and are your responsibility as a customer.

How to check the status of my order?

Once your order has been dispatched, you will receive an email notification from us which will include a tracking number which you can use to check its status.

Please allow 48 hours for the tracking information to become available. If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at info@masquetransparent.be with your name and order number, and we will review it. for you.

Refunds, returns and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount less the shipping cost for the return.

In the event that your order arrives damaged in any way, please send us an email as soon as possible at info@masquetransparent.be with your order number and a photo of the condition of the item. We address them on a case-by-case basis, but will do our best to find a satisfactory solution.

If you have any further questions, do not hesitate to contact us at info@masquetransparent.be.

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