Refund policy

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item that is not in its original condition, is damaged or missing for reasons not due to our error.

* Any item returned more than 15 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 3 working days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@keysersoze.be.

Sale items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@keysersoze.be and send your item to: Keyser Soze sprl, Rue du Grand-Pré, 24/18, Berchem-Sainte-Agathe, BRU, 1082, Belgium.

Delivery

To return your product, you must send your product to: Keyser Soze sprl, Rue du Grand-Pré, 24/18, Berchem-Sainte-Agathe, BRU, 1082, Belgium.

You must go through the returns portal: https://masquetransparent.shipping-portal.com/rp/

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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